Privacy Policy

1. How your information is used

   Information is processed to fulfil the agreement with you and operate the platform's features, including accounts, listings, search, reservations, payments, handovers, messages and support.

   Klair's legitimate interests include preventing fraud and misuse, protecting accounts, handling complaints and claims, moderating content, maintaining reliable reviews, displaying maps and producing shop statistics. Processing for these purposes is limited to what is necessary, with your rights taken into account.

   Legal obligations cover bookkeeping and applicable reporting. Where DAC7 applies, identity, tax and transaction information goes to Skattestyrelsen. Any additional collection is explained beforehand. Missing legally required details may block payouts.

2. What others can see

   Profiles, shops, listings, posts, comments and reviews can be public and indexed by search engines. Your privacy settings determine who can see your social activity.

   Reservation participants receive relevant contact details, notes and pickup information.

   Chat participants can also see activity indicators. Support can access relevant conversations and records to help you.

3. Your location

   You can allow device location to find nearby items. Public shop locations are approximate unless the owner publishes the exact address.

   Optional live sharing shows reservation participants your latest position, which is removed when sharing ends. Stop sharing in Klair or block location access in device settings. Handover photos are stored separately.

4. Providers and international transfers

   Providers support hosting, email, payments, maps, sign-in and notifications. Stripe handles payments, payouts and identity checks, including its own fraud-prevention and legal duties (stripe.com/privacy). Klair does not receive full card numbers. Resend delivers emails. Google Maps receives your IP address, device information, viewed map areas and address searches. OpenStreetMap receives the addresses and locations we look up. Google, Apple and push providers support selected features. Advisers and authorities may receive information for legal duties or claims.

   Providers may process data outside the EU and EEA, including the USA and UK. Published transfer terms use EU adequacy decisions, including the EU-US Data Privacy Framework where applicable, or EU standard contractual clauses.

5. How long information is kept

   Personal information is kept only as long as needed to provide the service, meet legal requirements or protect users. Some information may be kept after you delete your account.

   Account details are kept while your account is active. Messages are deleted when you unsend them or delete your account, unless they must be kept for one of the reasons above. Reviews remain visible on the shop page while the shop exists.

   Accounting records are kept for five years after the financial year ends. Reservation, handover and support records are kept as needed to complete agreements, resolve payments or complaints. Notifications are deleted after 90 days. Temporary address data is deleted after 30 days.

   To request a copy or deletion, use Privacy and data settings or email support@klair.com.

6. Cookies

   Necessary cookies keep you signed in and remember your selected preferences. The sign-in cookie lasts up to 90 days and renews when you use your account. Your theme and language are stored in cookies for one year. You can delete cookies and site data in your browser settings.

7. Your rights

   You may object to processing based on legitimate interests for reasons specific to your situation. Processing will stop unless the information is needed for a legal claim.

   You may request access, correction, deletion, restriction and, where applicable, a portable copy of your information. You can withdraw consent at any time. Legal exceptions include required accounting retention.

   Send requests to support@klair.com. You will typically receive a reply within a few days. If you believe your personal information has not been handled in accordance with data protection law, you can complain to Datatilsynet. Guidance on submitting a complaint is available at datatilsynet.dk.

8. Information collected

   Information may include account and contact details, preferences, shop and listing information, addresses, photos, reservations, payments, messages and reviews, alongside device, IP address, activity and security information.

   Information may come from you, your use of the service, users who message, review or report you, and providers such as Stripe, Google and Apple.

   Account, shop and payment details are required for their corresponding services. Without them, those services cannot work. Profile photos, device location and push notifications are optional.

   Klair ApS (CVR 46828275) is the data controller. If you have any questions, contact support@klair.com.

Questions? Write to support@klair.com or contact Klair on Discord.