Terms of Use

1. Using Klair

   Klair is a platform where individuals aged 18 and over can rent, trade, or give away items. The item agreement is between the two users making a reservation. Klair provides the platform and payment services and is responsible for its own service. Your mandatory legal rights always apply.

   Keep your details accurate and your login information secure.

2. Reservations and payments

   Rentals are paid through Stripe. Owners must set up Stripe before receiving payments. The full price is shown at checkout. Instant reservations are confirmed when payment succeeds. For a reservation request, the payment amount is reserved while the owner has up to 24 hours to accept. If the request is declined, expires or is cancelled, the reserved amount is released. Trades and giveaways need the other person's acceptance and have no payment.

   Owners pay Klair a 5% fee on the amount they keep after refunds, including any VAT on the fee. The fee is deducted from the payout and used to cover Klair's payment processing costs with Stripe. Renters pay no fee.

   To use payouts, owners authorise Klair to collect payments on their behalf, deduct fees, handle refunds, payouts and reversals, set up and verify their payout account, and share necessary account and transaction information with Stripe. Stripe's terms also apply during setup. See stripe.com/legal.

   Funds are sent to the owner's Stripe account no earlier than 24 hours after a rental starts or an item is picked up. Reports, refunds, payment disputes, security issues or Stripe restrictions can delay a payout. Stripe controls when funds reach the bank.

   Each person handles their own taxes. If DAC7 requires it, Klair collects and reports owner and transaction information to Skattestyrelsen and gives owners a copy of that information.

3. Cancellations

   If you cancel a reservation, the cancellation policy shown when you book determines your refund.

   With the flexible policy, you get a full refund at least 24 hours before the rental starts. You get 50% after that if you cancel before it starts.

   With the moderate policy, you get a full refund at least 5 days before the rental starts and 50% at least 24 hours before.

   With the strict policy, you get a 50% refund at least 7 days before the rental starts. No policy refund applies after those deadlines.

   All policies give a full refund if you cancel within 24 hours of booking and the rental starts at least 7 days later. If the owner cancels, you get a full refund. Cancel through the reservation or email support@klair.com.

4. Items and problems

   Owners may only rent out items they own or have the right to rent out. Listings must accurately describe each item's condition and known defects, state the rental price, and include information needed for safe use. Owners must provide the item as agreed. Renters must take reasonable care of rented items and return them on time. Normal wear from use is expected. Check the item when you receive it.

   Report a problem to Klair before payout so it can be reviewed and the payout held if needed. Klair will do its best to find a solution and may try to cover a loss after reviewing the circumstances. Compensation is not guaranteed, and Klair does not provide insurance. The rental agreement is between the owner and renter. Any claims between them are assessed under the agreement and applicable law. Klair does not take deposits or automatically charge for damage, loss or late returns. If Klair determines that a user has acted fraudulently, it may close the user's account and report the matter to the police.

5. Content and reports

   Do not share illegal or misleading content or violate others' rights. You retain the rights to your content and allow Klair to store, display and adapt it.

   Report illegal content to support@klair.com. Klair reviews reports and may remove content or restrict accounts if these terms or the law are violated. Decisions must be proportionate and take users' rights into account.

6. Reviews and search results

   Only the person who made a completed reservation can review its items. Reviews must reflect a genuine experience and cannot be paid or rewarded.

   Search results depend on your search words, filters, selected area and item availability. Ratings may also affect the order. No one can pay for a higher position.

7. Closing your account

   You can close your account in settings or by emailing support@klair.com. There is no closing fee. Closing your account does not end existing obligations or legal data retention.

8. Complaints

   If you have questions about these terms or wish to make a complaint, send an email to support@klair.com. The service is operated by Klair ApS (CVR 46828275).

Questions? Write to support@klair.com or contact Klair on Discord.